DocuMate 3220

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You have numerous options to begin scanning. Perhaps the easiest is to use Visioneer’s OneTouch software that comes free with each scanner. OneTouch runs a service on your computer to detect when a Xerox scanner has been connected and powered on. Once a scanner is detected, the OneTouch service automatically launches the OneTouch scanning software. You can open, and begin using, your OneTouch software by clicking on the OneTouch Icon in your Task Tray. Note that, depending on your desktop settings, it may be in the hidden icon section which can be accessed by the up arrow in the task tray. If it is hidden you can drag and drop it to the main task tray if desired.

If you right click the OT icon there is a quick reference guide to help get you started. Once you begin using the software there is a comprehensive help file to answer most common questions on how to use OneTouch.

If your scanner came with the PaperPort software and you chose to have it installed, you can launch the software from the Start Menu or by double clicking the PaperPort Icon on your desktop.

When PaperPort opens, you can use the Setup Wizard to select your scanner or manually select your scanner by following these steps:

1. Click the Scan Settings Icon

2. Click the Select... Button

3. Selecting the DM3220's TWAIN driver in the list of available drivers and clicking OK. You can begin scanning by using the Scan Now icon on the far left of the Menu Bar.

My scanner was working fine but lately the ADF has begun to mis-feed and jam quite often.

Your scanner’s separation pad may need to be replaced. We recommend replacing every 15,000-30,000 scans but this could vary depending on the originals. During use, the pad on your scanner will slowly wear. Too much wearing can lead to mis-feeds and double feeds as paper travels through the scanner. Sometimes a good cleaning can resolve many paper handling issues as well. The best way to clean the scanner is to use a properly treated alcohol pad to wipe the pad clean and to blow out the inside of the scanner with compresses air to remove any dust or paper particles. Please refer to your manual for instructions on cleaning your scanner. If a cleaning or replacing the pad does not solve the problem please contact our technical support department for further help.

Note: If you are scanning a large amount of carbonless paper (two-copy forms which allow pressure on the top form to carry through to the bottom form) your scanner will need a more frequent and more in-depth cleaning and pads may wear considerably faster. Cleaning carbonless-paper residue (dry-ink particles) may require specialized cleaning instructions. Please contact our technical support group for help.

Is there a way to know how many scans my scanner has on it?

Yes, your scanner maintains three counters. Two of these counters can be reset (like a trip meter) and one which cannot (like an odometer). The counters can be used to track scans between cleaning and pad replacements. There are multiple ways to access these counters. One way is from the scanner’s Device settings tab. This tab can be accessed by right clicking on the scanner’s icon in the Windows Device Page and selecting Scan properties from the menu.

You can also find this information in the scanner’s TWAIN driver User Interface Window.

Make sure to enable the advanced view of the driver window by selecting in in the Basic/Advanced drop down found in the upper right corner of the user-interface. Next, make sure to select the DM3220 tab in the Driver Configuration settings (Wrench and Gear icon). You will see the three counters there, two of which have a reset button.

Is there a way I can keep loading paper into the ADF after it empties and have all the pages go to a single file?

Yes. When using our DriverPLUS TWAIN driver or the Visioneer OneTouch software you can enable what we call Job Building by turning on Manual feed mode.

If you are using OneTouch to scan then you will need to enable the Manual Feed in the OneTouch Scan Configuration Window under the Page Settings tab. The timeout is the amount of time the scanner will wait for additional paper to be scanned from the ADF before completing the scan job.

If you are not using OneTouch to scan then this needs to be set in the scanner's TWAIN driver user-interface. Simply click the Manual Feed box on the driver’s Document Settings tab. The timeout is the amount of time the scanner will wait for additional paper to be scanned from the ADF before completing the scan job. If, while using job building, you want to force the scan session to complete before the timer runs out simply click the Abort button to end the scan session and create your document.

Is there a way switch between the ADF and flatbed and have all the pages go to a single file?

Yes. When using the DriverPLUS TWAIN driver or the Visioneer OneTouch software you can enable what we call Job Building by turning on Manual Feed Mode.

If you are using OneTouch to scan then you will need to enable the Manual Feed option in the OneTouch Scan Configuration Window under the Page Settings tab. The timeout is the amount of time the scanner will wait for additional paper to be scanned from the ADF before completing the scan job.

Are there new drivers for my scanner?

We do release driver updates from time to time to introduce new features and correct any issues that may have been found in previous versions. You can check the drivers and manuals link below the FAQ link on this page.

To see if you should upgrade, first check your current driver's version.

From OneTouch:

1. Left-click the scanner icon in the OneTouch status bar located at the top the OneTouch System Tray interface (between the product name and the green arrows).

2. Left–click the Properties Button in the Hardware Properties Window

3. Select the Device Settings Tab in the Device Configuration Properties Window

4. Check the Driver version. If it is lower than the version listed on the webpage then you should update your driver.

From the Window's Device Page:

1. Access the device page from your start menu.

2. Left-click the scanner's icon

3. Select scan properties

4. Select the Device Settings Tab in the Device Configuration Properties Window

5. Check the Driver version. If it is lower than the version listed on the webpage then you should update your driver.

To install the updated driver we recommend powering off your scanner and first uninstalling the existing driver before installing the newer one.

Will this scanner work on Windows 8?

Will this scanner work on my Mac?

Will this scanner work on Linux?

Can I create searchable PDFs with my scanner?

Yes both the OneTouch software and PaperPort software allow you to create searchable PDFs from scanned images. In the Select Format section of the One Touch Properties Window make sure the right-most icon is set to sPDF. You can change the setting by right-clicking the icon and selecting searchable PDF. If the sPDF selection is not available make sure your scan destination supports sPDF format. Both the PaperPort and Transfer to Storage destinations support the sPDF format.

What is the Acuity software and do I need it?

Acuity is Visioneer’s Image Processing and Enhancing software. It comes free with all DocuMate scanners. The Acuity software is a plug in for the OneTouch software and the TWAIN DriverPLUS. When installed and enabled it allows scanned documents to have various processes applied prior to storing or viewing an image. Some of the processes perform functions such as automatic original size detection, de-speckling, remove blank pages, skew removal, auto rotation, background removal, text enhancement and a host of others. While not needed, we strongly recommend installing and using the Acuity software for optimal image appearance.

DM3220 Frequently Asked Questions

I finished installing all my software but cannot figure out how to start a scan.