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US - Customer Support | Xerox Scanners United States

Product Information, Customer Service and Technical Support

If you have a question about your order, product returns, RMA, a credit, or just need some information about our products or parts for your product, please call Customer Service at:

1-800-648-0410 if you are calling from United States and Canada (English, French)
1-925-251-6330 if you are calling from Mexico or other country (English only).

Hours of operation:
Monday - Friday (except holidays)
6:00 a.m. - 4:00 p.m. Pacific Time (GMT -08:00)

Please have the serial number of your scanner when you call.

This line is for Xerox DocuMate series scanners only. For support on multifunctional printers, copiers and other office equipment you must contact Xerox North America Customer Support Center.

Corporate, Public Sector and Healthcare Sales

If you need more information on direct sales, please contact Channel Sales or Regional Sales Manager for your area (PDF) directly.