Technical Support
 

Warranty Programs

Warranty Program

Selecting an affordable and flexible warranty ensures maximum up-time and utilization of your Xerox scanner equipment through our U.S.-based technical support and customer service professionals.

Standard Warranty

Most products are shipped with a Standard one-year warranty including toll-free technical phone support, access to our extensive online Knowledgebase, and a return-then-replace service in the event an RMA (return material authorization) is needed. Warranty extensions are available though either our Advance Exchange or Onsite Service warranties. (U.S. & Canada)

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Advanced Exchange Warranty

Available for Workgroup and Departmental scanners, the Advance Exchange Warranty may extend your warranty up to a total of 5 years of warranty coverage. It also includes priority phone responses to our technical support team and problem escalation for an unlimited number of incidents. Should our technical support specialist determine a replacement is required, a replacement unit will be shipped in advance via overnight service for a next business day delivery.

On-Site Service Warranty

The ultimate service available for Production scanners, the Onsite Service Warranty may be purchased for up to 5 years of total coverage. Priority phone technical support is provided for an unlimited number of incidents, and in the unlikely event our technical support team determines that the unit is experiencing a hardware failure, a replacement unit will be shipped in advance via overnight for next business day delivery and a technician will be dispatched onsite the next business day to set up the unit with minimal downtime. (U.S. & Canada) Maintenance Kits, consumables and accessories are available through your distribution partner and www.xeroxscanners.com.

Warranty Comparison

Warranty 24/7 Web Support Toll Free Line Extended Coverage Priority Call Response Return & Replace RMA Priority Overnight RMA On-Site Service 1 Year Warranty Renewals
Standard          
Advance Exchange    
On-Site Service    

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