DocuMate 150

DocuMate 152

DocuMate 162

DocuMate 250

DocuMate 252

DocuMate 262

DocuMate 262i

DocuMate 272

DocuMate 510

DocuMate 515

DocuMate 520

DocuMate 632

DocuMate 752

DocuMate 765

Xerox Travel Scanner 100

Xerox 6400

Xerox 7600

• Warranty Terms & Conditions
• Standard Service and Support Warranty

• Technical support available via the KnowledgeBase on the Support website
• Access to the Self Service Portal

• Technical Support by phone is available via a toll-free 800 or 888 number

• Calls from Advance Exchange Warranty customers are handled more quickly, and in a higher priority than non-Advance Exchange Warranty customers
• Avg. Hold Time < 2 Minutes
• Avg. Time to Resolution < 10 Minutes

• RMA replacements are first shipped* via Overnight delivery to the customer
• Once the customer receives the replacement, they package the defective unit and send back the unit

• RMA exchanges are available via a Return and Replace process
• Customers first send back defective unit
• Once defective unit is received, a replacement is then sent out via Ground service

• If Technical Support determines the problem is failed hardware:
• A technician will be dispatched the next business day to repair the unit at the customer site
• Serice available in US and Canada

• Warranties may be purchased for up to 5 years of coverage from the date of purchase
• New Warranties must be purchased within 90 days of date of purchase

• Can be purchased anytime up to 90 days after expiration of standard warranty or Adv. Exchange/Onsite Repair agreement.
• Retroactive to either date of scanner purchase (if no prior warranty was purchased) or expiration of Adv. Exchange/Onsite Repair Warranty, which ever is later.
• Stackable for up to 5 years of total coverage from date of scanner purchase.
• Available as long as Scanner Model is In-Production.