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Programme de garantie |
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Advance Exchange Warranty Terms and Conditions include but are not limited to: Terms The term of this contract commences at date of product purchase and is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty. After the manufacturer's warranty expires, this Service Contract continues to provide the manufacturer's benefits as well as certain additional benefits listed within this Service Contract. Should technical support determine that your unit would need an RMA (Return Merchandise Authorization), Advance Exchange Warranty customers are entitled to receive an advance overnight replacement. For this service, a credit card from the customer is used as collateral. The credit card is first charged the list price of the scanner plus shipping. Then a replacement is sent out. A customer may then use the packaging received to return their defective unit and obtain a full credit back to the credit card. Hardware replacements are provided after prior authorization from one of our technical support agents, and a valid Return Material Authorization (RMA) number is issued. Defective units must be returned within 14 days of the replacement's delivery date in order to receive credit back to the credit card. All packages arriving at our repair center must have a valid RMA number clearly posted outside on the packaging box. On-Site Service If On-Site service is included with your contract, it will be provided as long as Your residence is located within thirty (30) miles of one of Our authorized servicers. You will be responsible for excess mileage charges when your product is located more than thirty (30) miles from one of Our authorized servicers. You must provide a safe, non-threatening environment for Our technicians in order to receive On-Site service. Due to environmental and technical requirements, if certain repairs cannot be completed in Your residence or where the product is otherwise located and must be repaired at another location, this contract will cover all shipping and handling costs. Service Contract Limits of Liability The total payment(s) for all claims under this Service Contract shall not exceed the original purchase price of the covered product(s), excluding taxes. If We determine that the covered Product(s) is not repairable, We may replace the covered Product with a product of like kind and quality, not to exceed the original purchase price of the covered Product. If the covered Product is replaced after the expiration of the manufacturer's warranty, this Service Contract is considered fulfilled. Service Contract Holder's Responsibilities You must follow the instructions for use in the owner's manual of Your Product. You must have Your Product maintained in accordance with the manufacturer's recommendations, as outlined in the owner's manual. Failure to follow the manufacturer's maintenance and service recommendations may result in the denial of coverage under this Service Contract. If this Service Contract provides On-Site or In-Home Service, You may be responsible for excess mileage charges if the covered Product is located more than thirty (30) miles from the nearest authorized service provider. We bly recommend (but do not require as a condition of this Contract) the regular back up of data and software. This contract does not cover the cost of data recovery or other consequential or incidental damages. Purchaser Records You may be asked to provide proof of purchase as a condition for receiving service under this Service Contract. YOUR ORIGINAL PURCHASE RECEIPT SHOULD BE KEPT WITH THIS SERVICE CONTRACT IN A SAFE PLACE.
Exclusions - What Is Not Covered
Cancellation You may cancel this contract for any reason up to 30 days from date of purchase. |
