Important Notes

Attention Microsoft Windows Vista users:


Attention Microsoft Windows XP users:


NOTE: Your scanner cannot be used with the “Fast User Switching” feature available with Windows XP and Windows Vista. Only the first person logged into the computer can use the scanner, if you Fast User Switch to another user name the scanner will not operate for the second user. The first user must log out of Windows, and then a different user can log in to use the scanner.

Attention Microsoft Windows 2000 users:


Q: When using "Create single image files" not all of the pages scanned are sent to the destination I chose. Where are they?

A: There are a limited number of times that an application can open. When "Create single image files" is selected and you are scanning to a destination application, each side of the page scanned will open a new instance of that application. If you want to have an image open in an application immediately, limit your scan batch to less than 5 pages.

Alternatively, you can set your destination to be a folder location on your computer or network using "Transfer to Storage". Select any file format and then scan a large batch of papers. At the end of scanning, the driver will immediately save all pages scanned to that folder location without opening an application.

Q: Why won't my scanner work after the computer has been sitting idle for several hours?

A: To resolve the problem, simply turn off the scanner power then turn it back on again. This may occur after Windows goes into power saving mode to "hibernate" the computer into a low power state. When you move your mouse or type on the keyboard it "wakes" the computer back up and restores full power to the system. This power fluctuation during the computer's hibernating period can cause the scanner to lose communication to the computer.

Q: The scanner buttons do not work after unplug then replug of USB cable during scanning, what should I do?

A: To resolve the problem, simply turn off the scanner power then turn it back on again. This will reset the scanner and make it available for scanning.

Q: Why does my scanner not function after performing a system restore on Windows XP or Windows Vista?

A: The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to the instructions in your scanner User's Guide Maintenance section for instructions on reinstalling your scanner driver.

Q: Why won't my scanner buttons work after scanning with Windows Image Acquisition (WIA)?

A: After performing a scan using the WIA interface you must close the application you were using before scanning with the buttons on the scanner. This does not occur when scanning using the TWAIN interface.

Q: I tried to 'Repair' the One Touch 4.0 application by using the 'Change' function through the Add/Remove Program within the Control Panel and was not able to repair it. How do I repair One Touch 4.0?

A: Before attempting to repair One Touch 4.0, unplug the USB cable connected to the scanner.

  1. Perform the Change/Repair function again. If you are asked for the Install CD, insert Disc 1 into the CD-ROM player and click OK.
  2. When prompted, plug the USB cable back into the scanner.
  3. When the installation process finishes, click OK on the Complete The Installation window, and then click Close.
  4. Reboot your computer.


Q: One Touch 4.0 no longer functions after installing Internet Explorer 7 on Windows XP. How do I resolve this issue?

A: This is a known issue where One Touch 4.0 stops responding when Internet Explorer 7 is installed after the scanner. To resolve the issue:

  1. Open the Windows Add/Remove Programs feature from the Control Panel.
  2. Find Windows Internet Explorer 7 and uninstall it using the change/remove options. Follow the wizard through a complete removal of the Internet Explorer 7 software.
  3. Find One Touch 4.0 and uninstall it using the change/remove options. Follow the wizard through a complete removal of the One Touch 4.0 program.
  4. Unplug your scanner's USB cable from the computer.
  5. Reboot your computer.
  6. Install Internet Explorer 7.
  7. Install your scanner driver.


Q: I am getting an error message that OCR fails every time I try to scan using the OCR features from One Touch 4.0. What is the problem?

A: Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is recommended that you temporarily disable or suspend the automatic protection feature during scanning. After scanning is complete and your file has been saved, turn the auto-protect feature back on. You do not need to close the Anti-SpyWare software.

Q: What recommendations do you have for using PaperPort?

A: PaperPort is a total document management software application. The PaperPort scanning features allows you to insert new pages into an existing file and name your file immediately after scanning. From within the PaperPort desktop you can sort your documents and move them between folders as you would through the Windows My Documents folder. You can reorder the pages in a PDF file, unstack a document so all the pages are resaved as individual files. PaperPort also has some basic image editing options in the PaperPort PageView, such as; adding notes to image files, modifying image colors, and touch up the image using the erase and/or auto-correct options.

Q: After rebooting my computer, the CD front end is automatically displayed, but when I try to install the scanner driver, I get an error message which reads,

This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to confirm that this is a valid Windows Installer package.
What do I do?


A: Exit out of the installer by pressing the "MAIN MENU" link, then the "EXIT" link. Eject the CD from your CD-ROM drive, then put it back in again; once the installer has restarted, proceed normally.

XEROX scanners are sensitive electronic devices. Static electricity can damage the components inside the scanner if precautions are not taken. Do not touch the HOST terminal on the back of the scanner with your finger or any other object while the power is on.