DM5445 Frequently Asked Questions

You have numerous options to begin scanning. Perhaps the easiest is to use Visioneer's OneTouch software that comes free with each scanner. OneTouch runs a service on your computer to detect when a Xerox scanner has been connected and powered on. Once a scanner is detected, the OneTouch service automatically launches the OneTouch scanning software. You can open, and begin using your OneTouch software, by clicking on the OneTouch Icon in your Task Tray. Note that, depending on your desktop settings, it may be in the hidden icon section which can be accessed by the up arrow in the task tray. If it is hidden you can drag and drop it to the main task tray if desired.

If you right click the OT icon there is a quick reference guide to help get you started. Once you begin using the software there is a comprehensive help file to answer most common questions on how to use OneTouch.

If your scanner came with the PaperPort software and you chose to have it installed, you can launch the software from the Start Menu or by double clicking the PaperPort Icon on your desktop.

When PaperPort opens, you can use the Setup Wizard to select your scanner or manually select your scanner by following these steps:

1. Click the Scan Settings Icon 2. Click the Select... Button 3. Selecting the scanner's TWAIN driver in the list of available drivers and clicking OK. You can begin scanning by using the Scan Now icon on the far left of the Menu Bar.

PaperPort also gives you the option to hide or display the scanner's TWAIN driver interface each time you initiate a scan session. This can be a useful option if you do not need to change scan settings very often.

Your scanner's rollers may need to be cleaned. We recommend a cleaning every 7,000-15,000 scans but this could vary depending on the originals. During use, the rollers on your scanner build up dirt, ink and other compounds that could cause them to become overly smooth and/or alter their diameter. This can lead to mis-feeds, jamming and heavy skewing of the pages as the travel through the scanner. So long as the rollers themselves are not worn, a good cleaning can resolve many paper handling issues. The best way to clean the rollers is to use a properly treated alcohol pad to wipe them clean. Please refer to your manual for instructions on cleaning your scanner. If a cleaning does not solve the problem please contact our technical support department for further help.

Note: If you are scanning a large amount of carbonless paper (two-copy forms which allow pressure on the top form to carry through to the bottom form) your scanner will need a more frequent and more in-depth cleaning. Cleaning carbonless-paper residue (dry-ink particles) requires specialized cleaning instructions. Please contact our technical support group for help.

Yes, your scanner maintains three counters. Two of these counters can be reset (like a trip meter) and one which cannot (like an odometer). The counters can be used to track scans between roller cleaning and replacements. There are multiple ways to access these counters. One way is from the scanner's Device settings tab. This tab can be accessed by right clicking on the scanner's icon in the Windows Device Page and selecting Scan properties from the menu.

You can also find this information in the scanner's TWAIN driver User Interface Window.

Make sure to enable the Advanced View in the driver window by selecting in in the Basic/Advanced drop down found in the upper right corner of the Scan Settings Window. Next, make sure to select the DM5445 tab in the Driver Configuration settings (Wrench and Gear icon).

Yes. When using our DriverPLUS TWAIN driver or the Visioneer OneTouch software you can enable what we call Job Building by turning on Manual feed mode.

If you are using OneTouch to scan then you will need to enable the Manual Feed in the OneTouch Scan Configuration Window under the Page Settings tab. The timeout is the amount of time the scanner will wait for additional paper to be scanned from the ADF before completing the scan job.

If you are not using OneTouch to scan then this needs to be set in the scanner's TWAIN Driver User interface. It can be enabled as shown below. As with OneTouch, the timeout is the amount of time the scanner will wait for additional paper to be scanned from the ADF before completing the scan job. If you want to force the scan session to complete before the timer runs out simply press the Abort button.

We do release driver updates from time to time to introduce new features and correct any issues that may have been found in previous versions. You can check the product webpage for any updated drivers and install as needed. Here is a link to the 5445's driver page:

https://www.xeroxscanners.com/en/us/products/drivers.asp?PN=97-0073-000

To see if you should upgrade, first check your current driver's version.

From OneTouch: 1. Left-click the scanner icon in the OneTouch status bar 2. Left–click the Properties Button in the Hardware Properties Window 3. Select the Device Settings Tab in the Device Configuration Properties Window 4. Check the Driver version. If it is lower than the version listed on the webpage then you should update your driver.
From the Window's Device Page: 1. Access the device page from your start menu. 2. Left-click the scanner's icon 3. Select scan properties 4. Select the Device Settings Tab in the Device Configuration Properties Window 5. Check the Driver version. If it is lower than the version listed on the webpage then you should update your driver.

To install the updated driver we recommend powering off your scanner and first uninstalling the existing driver before installing the newer one.

Unfortunately we do not currently offer a Mac compatible driver for the DM 5445.

Unfortunately we do not currently offer any Linux compatible drivers for the DM 5445.

Yes, the straight paper of the DM 5445 make it ideal for scanning hard cards. The scanner also comes with an optional ID card feeder attachment for the ADF that makes loading and feeding multiple card easy and reliable. In addition the TWAIN driver has a feature for combining the font and back of card into a single image file automatically.

Yes the DM5445 has a manual feed lever that disengages the separation roller. The separation roller can often it make it difficult to feed fragile or non-standard type documents. When the separation roller is disengaged paper should be fed a page at a time.

The lever can be found on the front side of the scanner's paper path. It is a white latch located around the aqua colored roller housing.